Frequently Asked About Terms & Conditions
Your account remains active and your balance is preserved as long as you comply with our terms. We may contact you after an extended period of inactivity. However, if there is suspected fraudulent activity or breach of our terms, we reserve the right to suspend or close your account. Check your account settings to update contact details so we can reach you.
Minimum and maximum deposit amounts depend on your chosen payment method — DANA, OVO, GoPay or QRIS — and your account history. These limits are displayed before you confirm a deposit. Withdrawal limits may also apply based on account verification level and local regulations. Contact support for details on your account's current limits.
Deposits via DANA, OVO, GoPay and QRIS are usually processed instantly. If your deposit doesn't appear after 10 minutes, open a dispute ticket in your account with your transaction reference. Our team will investigate and confirm receipt within 24 hours. You'll be refunded or credited if the error is on our side.
Each person may hold only one account. Sharing an account, using another person's identity, or creating duplicate accounts violates our terms and may result in suspension or permanent closure. We verify identities and monitor for duplicate or related accounts to protect all players and comply with anti-fraud requirements.
You withdraw to the same payment method you used to deposit. If you deposited via DANA, your withdrawal goes back to your DANA wallet. This applies to OVO, GoPay and QRIS as well. Bank transfers may be available in some regions; check your withdrawal page for all options supported in your area.
We use your data to verify your identity, process deposits and withdrawals, detect fraud, and comply with local law. We do not sell your data to third parties. You cannot opt out of core verification and payment processing, but you can manage marketing communications in your account preferences anytime.
Yes, our Terms & Conditions apply to all players within supported regions, including Medan and across Indonesia where access depends on local law. However, certain features, payment methods, or game availability may vary by region. Check the terms section for your area or contact support to confirm what applies to your location.
