Reference

Legal Policy Built Around Your Account

Our legal framework protects your deposits, your withdrawal requests, and your account data. We operate with transparency on payment processing, account verification, and how your personal information moves…

Account verification processData protection standardsWithdrawal & payout policy
agenliga Legal Policy Built Around Your Account
REACH OUR LEGAL TEAM

How to Contact Us About Legal & Policy

Email Write to [email protected] with your account ID and the legal or policy question you…
Live Chat Available in the account sidebar during lobby hours (07:00–23:00 WIB daily).
Account Settings Log in, go to Settings > Legal & Privacy, and submit a formal data…
HOW WE PROTECT YOUR RIGHTS

Data Handling, Security, and Your Control

Account Security

Your password is hashed and never stored in plain text. Two-factor authentication is available in Settings.

Payment Data

We do not store full payment details. DANA, OVO, GoPay and QRIS payments are processed through their official APIs; your…

Data Retention

Account information is kept for the life of your membership.

Cookies & Tracking

We use cookies to keep you logged in and to detect fraudulent login patterns.

Data Access Requests

Submit a GDPR or local data-access request via Account Settings > Legal & Privacy.

Account Closure & Deletion

Close your account anytime in Settings > Account > Close Account.

Your Legal & Policy Questions Answered

Account closure is processed within five business days. Your funds are withdrawn to your verified payment method or bank account. You can request a new account after 30 days. During closure, no deposits or withdrawals are allowed.

Large withdrawals (above Rp 5,000,000) require address and ID verification via your account upload portal. We match your ID photo and address to our records. Once verified, funds move to your DANA, OVO, GoPay, QRIS or bank account within one business day.

No. We do not sell your data. We share it only with payment processors, fraud-detection partners, and regulatory bodies where law requires. You can request a full list of third parties via your data-access request in Account Settings.

Personal data is kept for three years after closure for tax, anti-fraud and regulatory purposes, then deleted. Bank records and transaction logs are retained longer as required by law. You can request early deletion if no active dispute exists.

Yes. Go to Settings > Legal & Privacy and submit a data-access request. You will receive a downloadable ZIP file with all your personal information, transaction history and account settings within 30 days, at no cost.

We notify you by email and freeze withdrawals pending investigation. You can still log in and contact support. Once reviewed (typically three to five days), your account is either cleared or you'll be told what additional verification is needed.

The complete Terms of Service, Privacy Policy and Payment Terms are linked in the footer of the lobby and in your Account Settings > Legal Documents. You can also email [email protected] to request a PDF copy mailed to your registered address.